For disabledMobileHomeSitemapE-mail to us
 

Examination of complaints

The legal basis
In accordance with the Description of Procedures for Examination of Complaints Received by the Railway Transport Market Regulator (hereinafter – Description) RRT investigates complaints of the applicants on the actions and (or) omission of the public railway infrastructure managers, railway service facility operators, railway undertakings, institutions, agencies or organizations, including decisions taken under the competence of these entities.

 

The procedure for submission of an application to examine a complaint
 1. The application to examine a complaint must be submitted in accordance with Chapter II of the Description.
2. The application, its annexes and other documents, submitted to the procedure laid down in the Description, must comply with the requirements of the Rules on the Submission of the Documents to RRT.
Updated on 2017-02-02
back

With the aim to offer comprehensive services on RRT website, we request your permission to allow sending and saving certain information, i.e. cookies, into your computer. Cookies will be used to identify you as a former RRT website visitor and to record statistics on website visitation data. You may at any time see what information (cookies) we are sending. You may withdraw your consent at any time by changing Internet browsing settings and removing the entered cookies. Also you have the right not to give consent for the cookies to be sent and saved in your computer (device); however, in this case certain website functions will not be available to you.
For more information about the cookies and how they can be removed, please see here.

To save cookies: Disabled Agree